Heri Susanto

PT Fastrata Buana (Kapal Api Group) · Jakarta, Indonesia

• ▸Lead end-to-end IT infrastructure and network operations supporting approximately 14,000 users across 8 business units and hundreds of branch and site locations.
• ▸Oversee enterprise infrastructure spanning network, physical and virtual servers, cybersecurity, storage, backup, data center environments, and supporting facility systems — including dozens of physical servers, hundreds of VMs, and hundreds of terabytes of storage and backup capacity.
• ▸Lead a 3-person technical team and coordinate multiple technology vendors and service providers to maintain infrastructure availability, operational readiness, and service continuity.
• ▸Govern ISO/IEC 27001-aligned security, cybersecurity operations, business continuity, and disaster recovery initiatives across critical infrastructure environments, including DR planning and testing.
• ▸Lead infrastructure migration, modernization, and lifecycle initiatives across network, compute, virtualization, storage, and security platforms, supporting major application and product migrations.
• ▸Drive infrastructure automation using Python and network automation tools while improving monitoring, operational efficiency, and infrastructure visibility.
• ▸Provide management-level oversight of infrastructure health, capacity, risk exposure, data center operations, and technology priorities, translating operational insights into actionable information for leadership decision-making.

PT Fastrata Buana (Kapal Api Group) · Jakarta, Indonesia

• ▸Managed core network connectivity across 8 sub-business units and the holding company, supporting scalable and predictable enterprise connectivity across on-premise and virtualized environments.
• ▸Partnered with IT functional teams and architects to design and maintain scalable network, server, and data center infrastructure, ensuring alignment with business and operational requirements.
• ▸Led network and security infrastructure readiness for major application and product migrations, coordinating connectivity, security, and infrastructure requirements across stakeholders.
• ▸Strengthened data center network and security operations through DevNet-oriented automation and infrastructure monitoring using Python, SolarWinds, and Trend Micro XDR/NDR.
• ▸Coordinated regional IT teams, subcontractors, and technology vendors for infrastructure maintenance, new branch deployments, and service improvements in accordance with business priorities and SLAs.
• ▸Configured, implemented, and supported enterprise Layer 2/Layer 3 switching, wireless infrastructure, VPN, internet connectivity, and related network services while responding to infrastructure and security incidents.

PT IBM Indonesia · Jakarta, Indonesia

• ▸Coordinated with Release and Project Management teams to implement network changes supporting project requirements and production deployments.
• ▸Supported L1/L2 Prudential Life Assurance network operations by monitoring MPLS connectivity, troubleshooting network issues, escalating incidents to third-party vendors or regional teams, and maintaining network documentation.
• ▸Monitored and troubleshot Check Point firewall environments and supported the implementation of network security rules and policies requested by internal PLA and regional technology teams.
• ▸Maintained secure user connectivity through web proxy services and F5 BIG-IP VPN, including access and connectivity troubleshooting.
• ▸Performed installation, maintenance, evaluation, and troubleshooting of network devices and systems, while also supporting Avaya IP telephony and NICE recording environments.